The first one is to have a continuous process of exit interviews, conducted by trained multilingual interviewers, in the departure lounges of both Reina Sofia and Los Rodeos. Here you have a willing and representative market sample in a situation of enforced boredom for anything up to two hours. These homebound tourists will be delighted to cooperate with the survey and get any grievances off their chests.
The second source of information is to ask the thousands of foreign residents, particularly those from the EU who live and work here, for their views. These people can be both one of our best sources of information and also our best ambassadors. Imagine the huge multiplicity of skills including languages and diverse experiences which such people as a body have to offer, at no cost...pro bono patria adoptada! Many of these ‘foreigners’ are very special tourists (resident tourists) in that they spend money here every day for several months each year and not just for a week or ten days! Should we not award these people VIP treatment? At worst, is it not better to have them inside your tent, looking out rather than outside looking in?
The fact that Tenerife is by its nature a magical island, with most of the magic being generated directly or indirectly by Mount Teide is not open to debate. It is simply an indisputable fact, literally written in stone. Therefore, in principle, we have a fabulous product to market and that is the wonderful, indeed the unique, island of Tenerife. However, in order to optimise its potential, Tenerife must be marketed as an entity, as a whole, not just any specific part of it.